Lori P Uzj

MCI is guilty of false advertising on their website

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Long story short is that everyone should report MCI to the FTC for False Advertising. Their website claims the following: 1) That you can manage your account with Account Manager. It is rarely possible to log into it. 2) That you can pay your bill online. To do this you have to log in to Account Manager, which is rarely possible. 3) That you can set up Auto-pay with a credit card. This is not possible online and Customer Service cannot do it for you either. 4) They claim that Customer Service will answer the emails that you send them. They have NEVER answered any of the emails I have sent.
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Pros:
  • Inexpensive
Cons:
  • Horrible website customer service unempowered to help

Preferred solution: I would like them to fix their website so I can pay my bill online

User's recommendation: They are inepensive but have terrible CS

Anonymous
map-marker Houston, Texas

When installing new 5G cable in my neighborhood they damaged my home

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after a year of trying to get in contact with MCI/ Verizon I could never get a straight answer out of them on how to get the damage fixed or for them to agree to compensate me for the damage
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User's recommendation: stay away from Verizon and their subsidiaries. do not let them on your property

Icie Mau

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Verified Reviewer
| map-marker Houston, Texas

First of all....the people you talk to on the line are not in this country..you cannot understand anything they are saying and they get very arrogant with you..

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I called to cancel my services because my bill went from $67 to $79...which is too much for a land line..they are very arrogant and not even in this country..which is a recipe for disaster...bad customer service..you cannot understand what they are saying and they get hostile because you have to keep asking what did they say..
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Cons:
  • Poor customer service

Preferred solution: Apology

User's recommendation: Do not use this service!!

Annette C Bow

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Verified Reviewer

Is this a scam or what.

MCI Communications - Is this a scam or what.
Tried to reach a company called Champion Pets Flight Logistics. When I searched the phone number 657-205-**** it said it belonged to this company. Im wondering if this Champion Pets Flight is a scam
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Loss:
$450

Preferred solution: Deliver product or service ordered

User's recommendation: Do your research

Jose V Crm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Denver, Colorado

Install

MCI Communications - Install
There was work done in front of my house, that I didnt ask for. The work looks like crap my lawn looks like *** At least try n make your work look pretty. Horrible work ethic. My address is {redacted} my name is Jose Vazquez. 303906**** is my cell
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Loss:
$10000

Preferred solution: Put some effor in your work and make it look pretty

Delores L Jpx
map-marker Montebello, California

Phone is out

The phone is out at 661 944-**** there was a flash flood yesterday so it is out and does not work so help
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Preferred solution: To get the phone fixed!

User's recommendation: 661 944-****

Anonymous
map-marker Rocklin, California

Trying to set up online account

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I have continuously had trouble communicating with MCI customer service: when calling in the phone menu requests entering the acct number verbally, but it does not recognize certain letters, like "F". So it takes FOREVER to finally talk to a person.

Then they are not well-trained, and it takes forever to get a service order.

So, I am trying to set up an online account, but the website will NOT accept any "User Name" that we enter - though we follow the instructions exactly. There is something wrong with their Online Account set-up.

One would expect a national, telecommunications company to have a website that works.

We will be moving soon and I certainly will NOT contract with MCI again.

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1 comment
Guest

MCI's account setup and re-activation of an account is a joke. I have to wait 7 days for a PIN to come in the mail to set up an account or fix my access.

REALLY! Time to update your website to the 21st century.

Chad o Uzy
map-marker Mahnomen, Minnesota

MCI blows my *** ball sack!!!

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The company can *** off a donkey!!!! can't understand anyone that works at this company! again, the can go eat a donkey's nut sack!
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Loss:
$100000
Cons:
  • Everything about you

Preferred solution: my *** sucked by every employee!

User's recommendation: dont ever deal with this POS company!!

Anonymous
map-marker Carmel-By-The-Sea, California

Customer Service is never available to Repair Downed Line

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A local business phone has a Fast Busy Signal, indicating that their Line is down. (A slower Busy Signal indicates they are on the phone, which isnt the case). ATT said this business has MCI as their phone service provider. But when I called all MCI Toll Free Customer Service numbers, the automated system could never connect me with a Representative. I suspect that MCI is a tiny phone company, as Ive never heard of it. And their Website is Not Secure, indicating a very poor IT Department. I was hoping the MCI Repair department could fix the phone line.
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User's recommendation: Be careful of signing up with MCI

Lisa M Hsj

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Verified Reviewer

Phone & identity hacked

I have had my identity & personal phone hacked since Feb 2020 till now denied ssi ssa due to being fugitive felon which I'm not & other issues right now my isp is mci communications new York zip 10123 I need advise on how resolve issue & my life back
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Loss:
$46000

Preferred solution: Someone that will help fix my issues & clear my name most of all honesty & facts

Anonymous
map-marker Chicago, Illinois

MCI is absolutely the worse phone company for a landline. They disconnected my service for several weeks more than once. One time I was told they were discontinuing service in my area.

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Service has been consistently disconnected for no reason considering the fact that my bill was always paid. Very hard to get in touch with this company over the phone. They keep you holding on for a long time or they simply don't answer the phone.
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User's recommendation: Would definitely not recommend this company

Russell M Srs
map-marker Henderson, Nevada

Unable to update my account

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I have called three times to update my credit card info and have been unable to get the info into your system . Told by 3 different reps to call back again. What number do I call to get this info into your payment system?
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Preferred solution: a phone number that will let me make the needed changes to my credit card

User's recommendation: customer service stinks

James S Ovj

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Verified Reviewer

Verificaition

James C. Skroupa 3640 W. Watersville Rd. Mt. Airy, MD 21771 Email: james.skroupa3640@***.com Phone: (301)-703-**** To Whom It May Concern: Verification is needed pertaining to a security clearance suitability investigation, security clearance and associated programs initiated on myself by an unknown facility and or contractor January 1, 2016 to current October 22, 2021 involving, not limited to Police participation - local, county, state, volunteer fire, Military, Army personnel, public safety/equipment, aircraft's, and local participants. I received verification prior years from Verizon however MCI was not outlined in the request.
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Cons:
  • Too long of a list

Preferred solution: Verification

Lisa H Aba
map-marker Waldorf, Maryland

Upset at being ignored since 2/1/2020

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Been trying to change our billing address via on the bill pay voucher, emails, website contacts, letters and faxes with NO CHANGES! Our forwarded is expired and no one will change our billing address so that we can pay our bill.
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Preferred solution: change of billing address

David J Qwk

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Verified Reviewer

Service not cancelled when requested

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We lost our home in the Creek Fire last year and had not been in our house since the first of Sept. I have called numerous times and have NEVER been able to get through. I have also emailed a few times and have sent letters a couple of times. Our phone service carrier assured us that they had informed you of our loss, and a few more times as we continued to get billed by your company. This year has not been easy on any person or business, but when you throw in such an enormous loss, to have other complications it is compounded immensely. Please check into this situation and get back to us. The number of the billing was 559-841-****, acct #7FW63233. I can be reached at 559-907-**** or return email. Rebekah Johnson
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Cons:
  • Everything so far
  • Poor customer service
  • Too long of a list

Preferred solution: Apology and forgiveness on anything may owe since kept billing after loss of home in Creek Fire

User's recommendation: For a phone company, customer service NEVER answers phone

Lola E

Received a bill that I do not owe

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I received a bill from you for two phone calls that I did not make. I do not do business with you. have two other lines, with for my cell phone, and All West for my house phone. do not make long distance calls on my house phone. contacted you referred me to my other company Only to get a huge run around. I haven't done business with you for years. So I think I am getting scammed. Yes, my house number is 435-793-****. And my name is Lola Eastman, the bill came in the name of my husband Phil Eastman, who has been dead for 3 years. I would appreciate it if you would get it cleared up. s
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Preferred solution: Let the company propose a solution

User's recommendation: Do not deal with this company

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