MCI Communications Reviews and Complaints | mci.com @ Pissed Consumer

Most helpful review

New Reviewer

Jun 01, 2022 Jose V Crm

Install

There was work done in front of my house, that I didnt ask for. The work looks like crap my lawn looks like *** At least try n make your work look pretty. Horrible work ethic. My address is {redacted} my name is Jose Vazquez. 303906**** is my cell

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#3630657

Location

Denver, Colorado

Loss

$10000

Preferred solution

Put some effor in your work and make it look pretty

New Reviewer

Jun 23, 2022 Delores L Jpx

Phone is out

The phone is out at 661 944-**** there was a flash flood yesterday so it is out and does not work so help

User's recommendation: 661 944-****.

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#3698967

Location

Montebello, California

Preferred solution

To get the phone fixed!

New Reviewer

May 27, 2022 Annette C Bow

Is this a scam or what.

Tried to reach a company called Champion Pets Flight Logistics. When I searched the phone number 657-205-**** it said it belonged to this company. Im wondering if this Champion Pets Flight is a scam

User's recommendation: Do your research.

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#3614700

Loss

$450

Preferred solution

Deliver product or service ordered

May 06, 2022 PissedConsumer3550207 of Rocklin, CA

Trying to set up online account

4.0

I have continuously had trouble communicating with MCI customer service: when calling in the phone menu requests entering the acct number verbally, but it does not recognize certain letters, like "F". So it takes FOREVER to finally talk to a person. Then they are not...

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#3550207

Location

Rocklin, California

New Reviewer

Apr 01, 2022 Chad o Uzy

MCI blows my *** ball sack!!!

1.0

The company can *** off a donkey!!!! can't understand anyone that works at this company! again, the can go eat a donkey's nut sack!

User's recommendation: dont ever deal with this POS company!!

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#3452345

Location

Mahnomen, Minnesota

Cons

Everything about you

Loss

$100000

Preferred solution

my *** sucked by every employee!

Mar 02, 2022 PissedConsumer3377428 of Carmel-By-The-Sea, CA

Customer Service is never available to Repair Downed Line

1.0

A local business phone has a Fast Busy Signal, indicating that their Line is down. (A slower Busy Signal indicates they are on the phone, which isnt the case). ATT said this business has MCI as their phone service provider. But when I called all MCI Toll Free Customer Service numbers, the automated system could never connect me with a Representative. I suspect that MCI is a tiny phone company, as Ive never heard of it. And their Website is Not Secure, indicating a very poor IT Department. I was hoping the MCI Repair department could fix the phone line.

User's recommendation: Be careful of signing up with MCI.

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#3377428

Location

Carmel-By-The-Sea, California

New Reviewer

Feb 24, 2022 Lisa M Hsj

Phone & identity hacked

I have had my identity & personal phone hacked since Feb 2020 till now denied ssi ssa due to being fugitive felon which I'm not & other issues right now my isp is mci communications new York zip 10123 I need advise on how resolve issue & my life back

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#3362798

Loss

$46000

Preferred solution

Someone that will help fix my issues & clear my name most of all honesty & facts

Dec 16, 2021 PissedConsumer3166657 of Chicago, IL

MCI is absolutely the worse phone company for a landline. They disconnected my service for several weeks more than once. One time I was told they were discontinuing service in my area.

1.0

Service has been consistently disconnected for no reason considering the fact that my bill was always paid. Very hard to get in touch with this company over the phone. They keep you holding on for a long time or they simply don't answer the phone.

User's recommendation: Would definitely not recommend this company.

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#3166657

Location

Chicago, Illinois

New Reviewer

Nov 04, 2021 Russell M Srs

Unable to update my account

2.8

I have called three times to update my credit card info and have been unable to get the info into your system . Told by 3 different reps to call back again. What number do I call to get this info into your payment system?

User's recommendation: customer service stinks.

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#3038334

Location

Henderson, Nevada

Preferred solution

a phone number that will let me make the needed changes to my credit card

Companies Similar to MCI Communications

New Reviewer

Oct 22, 2021 James S Ovj

Verificaition

James C. Skroupa 3640 W. Watersville Rd. Mt. Airy, MD 21771 Email: james.skroupa3640@***.com Phone: (301)-703-**** To Whom It May Concern: Verification is needed pertaining to a security clearance suitability investigation, security clearance and associated programs initiated on myself by an unknown facility and or contractor January 1, 2016 to current October 22, 2021 involving, not limited to Police participation - local, county, state, volunteer fire, Military, Army personnel, public safety/equipment, aircraft's, and local participants. I received verification prior years from Verizon however MCI was not outlined in the request.

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#2998150

Cons

Too long of a list

Preferred solution

Verification

New Reviewer

Sep 17, 2021 Lisa H Aba

Upset at being ignored since 2/1/2020

1.0

Been trying to change our billing address via on the bill pay voucher, emails, website contacts, letters and faxes with NO CHANGES! Our forwarded is expired and no one will change our billing address so that we can pay our bill.

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#2878910

Location

Waldorf, Maryland

Preferred solution

change of billing address

New Reviewer

Aug 02, 2021 David J Qwk

Service not cancelled when requested

1.0

We lost our home in the Creek Fire last year and had not been in our house since the first of Sept. I have called numerous times and have NEVER been able to get through. I have also emailed a few times and have sent letters a couple of times. Our phone service carrier assured us that they had informed you of our loss, and a few more times as we continued to get billed by your company. This year has not been easy on any person or business, but when you throw in such an enormous loss, to have other complications it is compounded immensely. Please check into this situation and get back to us. The number of the billing was 559-841-****, acct #7FW63233. I can be reached at 559-907-**** or return email. Rebekah Johnson

User's recommendation: For a phone company, customer service NEVER answers phone.

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#2734957

Cons

Poor customer service
Everything so far
Too long of a list

Preferred solution

Apology and forgiveness on anything may owe since kept billing after loss of home in Creek Fire

New Reviewer

Jul 30, 2021 Lola E

Received a bill that I do not owe

1.0

I received a bill from you for two phone calls that I did not make. I do not do business with you. have two other lines, with for my cell phone, and All West for my house phone. do not make long distance calls on my house phone. contacted you referred me to my other company Only to get a huge run around. I haven't done business with you for years. So I think I am getting scammed. Yes, my house number is 435-793-****. And my name is Lola Eastman, the bill came in the name of my husband Phil Eastman, who has been dead for 3 years. I would appreciate it if you would get it cleared up. s

User's recommendation: Do not deal with this company.

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#2727215

Preferred solution

Let the company propose a solution

New Reviewer

Jul 24, 2021 Kelly H Zou

Cable caused damage

MCI installed fiber optic cable in front of my office building and it has caused damage to my water by crushing a water pipe. I need MCI to call as soon as possible regarding this repair.

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#2709863

Loss

$400

Preferred solution

Repair of my water pipes.

New Reviewer

Jul 08, 2021 Joe H Twn

Bad customer service

1.0

due to an error in your system, MCI deactivated my business phone. We are now losing clients and it is costing us money. And MCI is doing nothing. 7 days! 7 Days we have been without a phone. How is that possible? And the worst part, no supervisor is taking our calls, and will not fix the problem.

User's recommendation: Go with another company.

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#2666537

Cons

Poor customer service

Loss

$20

Preferred solution

I want my number activated so I can move it to another service provider!

Jul 06, 2021 PissedConsumer2661854 of Cordova, TN

Information for building

Hello, My name is Margaret Long. My parents stay at 9250 Feathers Chapel Drive Oakland, Tn 38060. There is a building on my parents property that I am trying to get information about on who I need to talk with. I am getting ready to build a house and the driveway will be blocked and will not be accessible once I start building.

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#2661854

Location

Cordova, Tennessee

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Coverage Area	2/5
Price Affordability	2/5
Value for money	2/5
Warranty	2/5
Reliability	2/5

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"Trying to set up online account"

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